If you see an error message during an update, you can usually resolve the issue by keeping your device connected and starting the update again. If you still get error messages, click the link below for additional troubleshooting. If your device is not recognized by your computer, you may need to install updated software or drivers. If your map download was interrupted you can resume downloading by clicking the link below and following the simple steps.
In rare cases, your navigation device may not start correctly or may stop responding. If this happens, try resetting your device. If your navigation device is looping after a map update, you need to remove a file from the map folder on your device. Help me now. How can we help you? I have a new device, where do I start? Learn more.
I have just purchased a map, now what? I want to buy an update for my map. I own a device with Lifetime Maps. I want to update my map and I already have a subscription for it.
I want to buy a map for a different region. Update your TomTom navigation device. Sign in to see the updates available for your device Sign in or create an account. How to update your TomTom device? MyDrive Connect will start automatically. A new screen will open, log in and choose the updates you would like to perform. Do you need support updating your navigation device? Download for MAC Download for XP and Vista. Manage your content Easy management of updates, Maps, Safety Cameras and other content.
Access support material User manuals and other support material for your device are easily accessible, directly from Smart Media Connect.
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